Returns & Exchanges

Due to the perishable nature of our premium meat products, we cannot accept physical returns, but we are committed to ensuring your total satisfaction with every cut. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a full resolution.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, immediately check your shipment for temperature integrity and packaging seals to ensure the meat is cold and vacuum-sealed.

• 2.
  Document Issues

  If there is a quality concern or damage, take clear photos of the product and the shipping label to help our butchers investigate the issue.

• 3.
  Contact Support

  Email our customer service team at support@madbutcher.com with your order number and the photos within 24 hours of receiving the package.

• 4.
  Resolution Process

  Our team will review your claim and provide a replacement shipment or a house credit for any items that did not meet our strict quality benchmarks.