Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How do you ensure the meat stays fresh during shipping?
All orders are vacuum-sealed and shipped in insulated coolers with dry ice or gel packs to maintain optimal temperature throughout the journey.
Where do you source your meat from?
We partner with local farmers and trusted suppliers who prioritize ethical practices and high-quality standards for all our beef, pork, and poultry.
Can I customize my order or request specific cuts?
Yes! We offer custom butchery services. Please contact our customer support team or leave a note in your order if you require specific thickness or trimming.
What is your return policy for perishable items?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with your order's quality or condition upon arrival, please contact us within 24 hours for a refund or replacement.
How long will my meat stay fresh after delivery?
Vacuum-sealed products can be kept in the refrigerator for up to 5 days or in the freezer for 6 to 12 months without compromising quality.
Do you offer local pickup?
Yes, customers near our Sacramento facility can select 'Local Pickup' at checkout to skip shipping fees and collect their order directly.